Frequently Asked Questions
Everything you need to know about your Dr. Brandt Skincare journey.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day money-back guarantee on products purchased directly from our website. If you are not satisfied, please contact our customer service team to initiate a return.
Do you ship internationally?
Currently, we ship to the United States and select international territories. Please check our shipping page for a full list of available countries and estimated delivery times.
Are Dr. Brandt products tested on animals?
No, Dr. Brandt Skincare is proud to be a cruelty-free brand. We do not conduct animal testing on any of our products or ingredients.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Afterpay for interest-free installments.
How do I know which product is right for my skin type?
Each product page features a 'Best For' section. You can also take our online Skin Quiz or consult with our digital experts to build a personalized skincare regimen.